Shipping policy
Shipping Policy — QY Genesis Football Academy
Thank you for shopping with QY Genesis Football Academy. Please read our shipping policy carefully before placing an order.
We reserve the right to update this Shipping Policy at any time without prior notice.
Digital Products
All digital products (video tutorials and downloadable content) are delivered electronically. Upon successful payment, your digital product will be made available for download immediately or within a few minutes. If you experience any issues accessing your purchase, please contact us.
There are no shipping charges for digital products.
Physical Products
We ship physical products internationally to selected countries. As some of our products are shipped directly from trusted international suppliers, products in the same order may arrive in separate packages and at different times.
Processing Time: Orders are typically processed within 2–5 business days after payment has been successfully confirmed. Processing times may vary during peak periods.
Estimated Delivery Times:
- Asia & Hong Kong: 7–14 business days
- Europe & United Kingdom: 10–20 business days
- United States & Canada: 10–20 business days
- Australia & New Zealand: 10–20 business days
- Middle East: 10–20 business days
- Other regions: 14–30 business days
Please note: These are estimates only and are not guaranteed. Delivery times may vary due to customs clearance, carrier delays, or other factors outside our control.
Shipping Costs: Shipping costs are calculated at checkout based on your location and order weight.
Customs & Import Duties: International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the sole responsibility of the customer. We are not responsible for delays caused by customs processing.
Shipping Address: Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Order Tracking: Where available, tracking information will be provided once your order has been dispatched.
Lost Shipments: If a shipment is confirmed as lost by the shipping carrier, we will work with you to arrange a replacement or another appropriate solution. If your order has not arrived within the estimated timeframe, please contact us through the Contact page on our website.
Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging so we can assist you promptly.